Virgin Media. I have called the helpline who has passed me back to the first link so I am going around in a loop. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. We would like to show you a description here but the site won’t allow us. TiVo. Openreach engineer has twice failed to turn up - considering cancelling my contract. 3 weeks ago. I have been a loyal customer of Virgin's for 12 years. Mark as. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Whilst this isn't ideal, it does happen on occ. Sign in . tvtimes Posts: 9,276. . Options. Their service has stopped working and it is not fully fixed after two full working days. How do I get in touch with Virgin media? 0 Kudos Reply. Plusnet charges £49. Engineer not turned up. matt. 00 for a broken. 04 per day from the initially agreed installation date until the service went live. Also, my order with Plusnet is "Unlimited Fibre Extra". Learn more. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Changing your installation date. TV Services not activated after suspension. 3. Speed. According to the automatic compensation rules I should be entitled to. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. Earliest 4 days later on Saturday - 5223342. The visit will be viewable in your online account shortly - virg. Also tried reconnecting the landline back in to the. Networking and WiFi. A master socket is the main socket for the phone line in your home, not an extension socket. Solved: Hi, I've had this issue for a couple of weeks on and off. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. 33 a day and you’ve been paid £830. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. Hi. All field engineer apprentices work towards a Level 2. The brown box outside is all broken, please see the photo. Get our superfast unlimited fibre broadband. Choose Settings. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. 00 pm. Go to solution. Hi @mac51 thanks for your reply. Excellent news , thanks for the update and we're pleased this has now been sorted for you. I'm a Very Insightful Person, I'm here to share. Re: Engineer keeps not showing up. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. Engineer no show. . 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Total Loss of Service. We would like to show you a description here but the site won’t allow us. Choose Settings. We then had a call last week saying that there were no engineer appointments available and the original date. Options. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Copy the text in the Direct Link box, beware, there may be more text than you can see. on 11-02-2023 16:42. No confirmation received so just rang now and there is no record of the appointment. Needless to say, the service was still out 24 hrs later. I do not work for VM. . No, you can keep using the same phone you’ve always used. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You can book a technician either by phoning customer support, or waiting for staff to reply here. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 00 if you are not in for a booked appointment. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. in/myVM - where you can amend/cancel if needed. Absolute joke of a company. 1 Kudo. £26. Turn on your TV and get connected. Options. A technician was apparently booked to visit on 26. TiVo. That's only partly correct. Gaming Support. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. Manage Your Account. Hi, Today, at 4 p. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. TK Veteran. We would like to show you a description here but the site won’t allow us. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. My Virgin Media. I received a booking for an engineer after going through the on line checking process. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Charges could be imposed if a. SpeedSteven I have received a txt saying that an engineer is going to call on Thursday 5th May, I won't be home and when I try to reply to the txt saying that I won't be home, I get a reply saying "you didn't understand my reply" at this stage I don't want an engineer to call, but it would be helpful to speak to someone technical so that I can see if. No show. - remove the ethernet. £25 standard fee for the work. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Booked it in for Thursday between 8am and 6pm. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. They will just waste your time. It's a decent yardstick for most circuits. you'll get £26. If no joy, try the pre-install team - 0800 0521734. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Speed Virgin Media Not Allowing Me to Cancel. As said, you will pay nothing until VM's service is installed and operational. 99 for a new landline, but it’s free if you already have one. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. There’s a broadband issue in your area and our technicians are on the case to fix things. 10. 3 weeks ago. Reply. Options. The situation described above is what recently. Community; Volt. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. Re: Engineer appointment is too far. on 06-02-2023 17:20. I'd like to take a look into this for you and see what is happening. If that matches with the tech visit today, then today is when you start counting from at £5. . Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Switched to Sky and they've been fine. . We would like to show you a description here but the site won’t allow us. OK, so, last night, internet went down, hub flashing green light, no internet. Basically, a Virgin Media engineer turned up, connected all the cables, left the TV in the start up menu, told my husband to press OK at different stages. When I try to make an account online, it says 'opps we've run into a problem'. All its engineers are on our doorstep. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Received text earlier in week to confirm I was KEEPING the appointment. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. You’ll then be able to use your same old phone to make. I will pop you over a private message - as I need to confirm some details. FYI that I do not work for NOW, just a NOW customer trying to help. . If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. 10-09-2022 17:45 - edited 10-09-2022 17:47. Phone line change over. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. We would like to show you a description here but the site won’t allow us. I've not been given any update or have a clue with what happens next. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. Sorry to hear you are having issues setting up the Quickstart kit. Re: Engineer appointment is too far. Engineer not turned up. We would like to show you a description here but the site won’t allow us. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. We would like to show you a description here but the site won’t allow us. No the hub 5 keeps flashing red then turning solid white then flashing red again. in the mean time. We would like to show you a description here but the site won’t allow us. They said he ould call this morningto confirm his visit bt. The complete l. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. We had internet problems over the weekend. Security matters. 3. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Book a Virgin Media engineer FAQs We would like to show you a description here but the site won’t allow us. The property where this will be installed is currently empty and has never had Virgin installed before. . screw the master socket back to the wall. . Fri 17 Nov 2023 02. Current VM broadband only customer. Calling up they say they can't tell us when they'll arrive and to make an account online. Hey, Did anyone else get Virgin Media turn up at your. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. This fixed it immediately. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. We would like to show you a description here but the site won’t allow us. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. > Network. I quickly turned it down because I did not want to take such a significant pay cut. - Between 7:40-17:10 - Perfectly fine. . Free interview details posted anonymously by Virgin Media interview candidates. Tv engineer charges. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Re: No internet after engineer visit. an English call centre. My hub is upstairs, my landline, 3 phone network starts downstairs. Meanwhile, worth a check for any “known network faults - try in 2 places. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. on 01-03-2023 00:20. I've not been given any update or have a clue with what happens next. 12. Next topic. No call either. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. I received the router and TV box through the post about a week ago. We had the pack sent to us and have attempted to set it up ourselves. 06-11-2019 9:40. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. 1st one replaced the box with two previous models but same problem. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. The engineer was meant to come between 8am and 1pm, but has not arrived yet. . Phone line not working since upgrade. You can also view this in the My VM app . Non-fault callouts such as this are a £25 fee. In response to Anonymous User's comment. . I will be able to get this set up for you. You may also be charged a £25 fee if you want a change to the setup of our services in your home. These prices are for new customers only. I have a new LG 47LF7700 and Virgin Media Samsung V Box. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. on 25-11-2022 16:07. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. I took the day off work especially as well. Community. Options. 10-09-2022 17:45 - edited 10-09-2022 17:47. There was a colonel in the Canadian Air Force who did shit like this completely undetected. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We thought ee would get it resolved. on 09-02-2023 18:55. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Next door but one had his full installation. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Engineer arrival time not updated on MyVM. You may need to use the. Luke showing test-ipv6. matt. I can't remember the last time an Engineer came to check my Hub or internet connection. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. 4. Forum Member. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. I have successfully charged them £20. No confirmation received so just rang now and there is no record of the appointment. Is this the situation now and if so who takes responsibility? Thank youThank you for letting us know the outcome to this. I can be working on my laptop and suddenly it disconnects and states - 5243987. The box itself crashes daily and is unable to access. Then, simply click Cancel next to your appointment details on. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . In response to Anonymous User's comment. These are the telephone numbers for Virgin priority complaints line 01256752000. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Register or sign in to My Virgin Media at virginmedia. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. 00 for a broken appointment when they didn't show up. Our internet now seems fine and I want to cancel the visit, but I cannot. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. QAM on Upstream should all be 64. wait here and VM should sort something. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. 1 REPLY. Ran diagnostics, no success so had to book an engineer visit. Re: Engineer. jpeg1. 0 Kudos. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). Prior to this an appointment was made by Nige. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. Are you charged for engineer visits even if the engineer did have to fix the machine. Plusnet Menu Broadband Fibre broadband & phone. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. I have followed the steps to check it online but the message says it’s unable to do so. You might like to try giving full details here first to get some advice. All forum topics; Previous topic; Next topic; 2 REPLIES 2. #6. Monday afternoon between 12-4pm-. Forum Member. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. Go to our service status page. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Today I logged into the website to. 22 along with broadband and TV. TV on the go. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. . I understand that your concern is with regards to the installation of Virgin Media. Re: How to book an engineer. Virgin Mobile. 1 ACCEPTED SOLUTION. Engineer not turned up. Can you let me know how to book an engineer p. Please look out for the purple envelope in the top right of your screen. . Poor Internet since installation. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Forum Team. He also denied virgin use Kier. After entering the Hub settings, it turned out that the telephony was turned off. I trie. Networking and WiFi. Joining in. Options. If you charge me £25 for a wasted visit then I'll be charging you for my time at. Installation of a landline and broadband installation takes approximately 14 days. Then he had to ring up Virgin three times to try and. . When I switch it on, it is stuck on 'starting up'. I can’t book an engineer online as it says I need to have had an online check first. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. We would like to show you a description here but the site won’t allow us. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Some kind of appointments will not be able to be changed due to the type of appointment they are for. Volt. I have talked to about 10 different people on the phone and on the chat. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Hi I applied for virgin media on 28. Ryan. I have tried all the usual solutions (turning on and off, etc). is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. I have been charged £25 for a call out fee! This was due to intermittent connection of devices. You can also view this in the My VM app . virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. Options. They told me an engineer would visit. If you are connected via Ethernet cable you may not see this option. They told me an engineer would visit on Thursday 2nd. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. Using your remote control Select Help & Settings on the Home screen. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. I have booked you in for the next available appointment. £5. FYI that I do not work for NOW, just a NOW customer trying to help. It could be a local noise ingress problem and they are checking all users on the same street box. £29. on 15-12-2022 21:36. I have been a loyal customer of Virgin's for 12 years. Kindest regards, David_BnRe: Booking engineer Phone. Our internet now seems fine and I want to cancel the visit, but. TV on the go. £29. VM will not dispatch any technicians while an area fault exists. Engineer turned up to install inside the property. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . on 10-02-2023 10:41. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Click Reschedule. lovett wrote: ». Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Restart your equipment. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. 22. I called Plusnet helpline and they said they couldn't contact the engineer either. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. Fault occurred over a week ago, logged it with BTGS immediately. Go to solution. . I thought you couldn't have a 360 and a V6 running on the same account at the same time. I reset the hub after the update and since then I have had no home phone. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. QuickStart, set up and connections. Openreach engineer has twice failed to turn up - considering cancelling my contract. Nothing has happened. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. 2.